Terms of service overview

This is a simplified overview of MadeMay's terms of service. For the full legal text, please visit our Terms of Service page.

What MadeMay provides

MadeMay provides a platform for discovering vetted artists and communicating with them about custom commissions. We provide the storefront, on-platform messaging, secure Stripe checkout, and dispute escalation tools. We don't create the work ourselves or guarantee the outcome of any commission.

User responsibilities

By using MadeMay, you agree to provide accurate information, treat other users with respect, and follow our content guidelines. You are responsible for your own conduct on the platform and for any agreements you make with other users.

Artisan and buyer relationships

The creative agreement between an artisan and a buyer is between those two parties. Payments, messaging, and delivery coordination happen on MadeMay so there is a clear record, but artists remain responsible for the work they agree to create.

Intellectual property

Content you upload to MadeMay, such as portfolio images and messages, remains your property. By uploading content, you grant MadeMay a license to display it on the platform as part of your profile and related features.

MadeMay SMS notifications

MadeMay offers optional automated text notifications about new on-platform messages, commission requests, and project updates for artists and clients. These are account and commission notifications, not marketing messages. Conversations and project details remain in your MadeMay account.

• Enrollment: Enter your own mobile number, actively select the SMS consent checkbox, and verify that you control the number at [SMS notifications](/sms-notifications). Adding or verifying a phone number, creating an account, or agreeing to these terms alone does not enroll you in SMS.
• Sender: Messages come from MadeMay at (888) 621-6233.
• Frequency and charges: Message frequency varies with activity on your account. Message and data rates may apply, including when you text us to verify your number.
• Your choice: SMS consent is optional and is not a condition of purchase or using MadeMay. You can continue using the platform without SMS alerts.
• Opt out: Reply STOP to any MadeMay text or turn off SMS alerts in your account's phone settings. You may receive one confirmation of your opt-out. If you choose to rejoin later, provide fresh consent and follow the verification instructions; if you texted STOP, text START first.
• Help: Reply HELP or contact [hello@mademay.com](mailto:hello@mademay.com).
• Availability: SMS verification and alerts are initially available for US and Canadian numbers. Delivery depends on your carrier and network. Carriers are not liable for delayed or undelivered messages. Do not rely on SMS for urgent or emergency communication.
• Number changes: Update your phone settings if you change numbers or no longer control the number you registered.

SMS alerts begin only after the service is activated and your number is verified with current SMS consent. For information about mobile data and consent records, see our [Privacy Policy](/support/platform-policies/privacy-overview).