Privacy overview

This is a simplified overview of how MadeMay handles your data. For the full details, please visit our Privacy Policy page.

What we collect

MadeMay collects the information you provide when creating an account and using the platform, such as your name, email address, profile information, and messages. We also collect basic usage data to improve the platform experience.

How we use your data

Your data is used to operate the platform, display your profile, deliver messages, send notifications, and improve our services. We do not sell your personal data to third parties.

Who can see your information

• Public profiles -- Artisan profiles including portfolio images, bio, starting prices, and location are visible to all visitors.
• Messages -- Messages are visible only to the participants in the conversation.
• Account details -- Your email and account settings are private and visible only to you.

Mobile numbers and SMS consent

Artists and clients provide a phone number during account setup. We keep it as private account contact information; international numbers are accepted, and verification can be completed later. Providing or verifying your number does not subscribe you to marketing or SMS notifications. Only if you separately opt in and verify an eligible number will we send MadeMay text notifications about new messages, commission requests, and project updates.

Your mobile number is private. It is not displayed on your artist profile or shared with other artists or clients through your profile. We record your verification status, SMS preference, consent wording/version and time, and opt-out history so we can honor your choices. We also process verification messages and delivery information necessary to operate SMS.

We do not sell mobile numbers or share mobile information, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. We may share the information needed to operate the SMS service with service providers, including Twilio and mobile carriers, for verification, message delivery, security, and compliance, not for their own marketing.

You can change your number or turn off SMS alerts in your account's phone settings, or reply STOP. For help, reply HELP or email [hello@mademay.com](mailto:hello@mademay.com). Stopping SMS does not delete your MadeMay account or turn off required account communications through other channels. We may retain limited consent, opt-out, and delivery records as needed to honor your preferences, prevent abuse, and meet legal obligations.

Your rights

You can update your account information in settings or contact [hello@mademay.com](mailto:hello@mademay.com) to request deletion. Limited records may be retained where needed for security, fraud prevention, legal obligations, or to honor opt-outs.